Refund & Cancellation Policy

This Refund & Cancellation Policy explains the rules applicable to purchases, subscriptions, services, courses, setup services, add-ons, and other products offered by Digital Mauli EduTech | Auto AI Funnel.

1. General Refund Policy

All purchases are final unless a refund is specifically permitted under this Refund Policy, a product-specific written refund guarantee, an applicable offer, or applicable law.

Before making a purchase, customers are encouraged to review the plan features, pricing, included services, usage limits, and applicable terms carefully.

2. Auto AI Funnel SaaS Subscriptions

Subscription payments for Auto AI Funnel may be non-refundable once access to the platform has been activated or the subscription period has started.

• Monthly subscription fees are generally non-refundable after activation.
• Quarterly, half-yearly, yearly, or other prepaid subscription fees are generally non-refundable after activation.
• Unused days, unused features, or unused subscription time generally do not create an automatic right to a refund.
• Changing to a lower plan does not automatically create a refund for the unused portion of the existing plan.

3. Free Trial / Demo Access

Where a free trial, demo, test account, or limited free access is provided, users are expected to evaluate the platform before purchasing a paid plan.

Availability of a free trial is not guaranteed for every user, plan, product, or promotion and may be changed or discontinued at any time, subject to applicable law.

4. Courses, LMS, Webinars and Digital Products

Fees paid for online courses, workshops, webinars, masterclasses, digital products, templates, recordings, ebooks, training programs, or LMS access are generally non-refundable once access has been provided or the digital content has been made available.

If a specific course or offer includes a separate written refund guarantee, the terms of that specific guarantee will apply.

5. Setup, Implementation and Custom Services

Fees paid for setup, implementation, customisation, development, configuration, onboarding, landing page creation, website setup, payment gateway setup, WhatsApp API setup, domain/hosting work, migration, or other professional services may be non-refundable once work has started.

This may include, without limitation:

• Landing page setup
• Website setup
• Payment gateway configuration
• WhatsApp API setup
• Domain or DNS configuration
• Custom development
• Account configuration
• Data migration
• Custom integrations
• Other implementation services

6. Add-On Services

Add-on services purchased separately from a subscription are generally non-refundable once the requested service has been activated, configured, delivered, or work has commenced.

If an add-on has not yet been started and the customer requests cancellation, we may review the request on a case-by-case basis.

7. Payment Gateway and Third-Party Charges

Charges imposed by payment gateways, banks, messaging providers, WhatsApp/Meta, email providers, hosting providers, domain registrars, app stores, or other third-party providers may not be refundable by us.

Where a third-party provider has separately charged a fee, refund eligibility may be governed by that provider's own terms.

8. Duplicate or Failed Payments

If you believe you have been charged more than once for the same transaction, please contact us with the relevant transaction details.

After verification, an eligible duplicate payment may be refunded through the original payment method, subject to payment-provider processing.

9. Service Not Delivered

If you have paid for a specific service that we have not delivered and the service has not been started or made available, please contact us as soon as possible.

We may review the circumstances and, where appropriate, offer one of the following:

• Completion of the service
• Replacement service
• Account credit
• Partial refund
• Full refund

The appropriate resolution will depend on the nature of the purchase, work completed, third-party costs, and applicable law.

10. Refund Eligibility

A refund request may be considered when:

• You were charged more than once due to a verified technical/payment error.
• A paid service was not delivered and cannot reasonably be delivered.
• A specific written refund guarantee applies to your purchase.
• A refund is required by applicable law.
• We expressly approve a refund in writing.

11. Non-Refundable Situations

Refunds will generally not be provided merely because:

• You changed your mind after purchasing.
• You did not use the platform.
• You did not have enough time to use the platform.
• You did not complete a course or training.
• You did not attend a webinar or live session.
• You did not watch the provided training material.
• You did not use included features.
• You were unable to achieve expected sales, leads, revenue, or business results.
• You did not implement the training or recommendations.
• Your advertising campaign did not perform as expected.
• A third-party platform changed its API, policy, availability, or account restrictions.
• Your account was suspended because of your violation of our Terms or a third-party platform policy.

12. Cancellation of Subscription

You may request cancellation of a recurring subscription before the next billing cycle, subject to the applicable subscription terms.

Cancellation generally stops future renewals but does not automatically refund payments already processed for the current subscription period.

Access may remain available until the end of the paid subscription period unless otherwise stated.

13. Account Termination Due to Policy Violation

If your account is suspended or terminated because of fraud, illegal activity, abuse, spam, security violations, misuse of the platform, violation of our Terms, or violation of third-party platform policies, you may not be entitled to a refund.

14. How to Request a Refund

To request a refund or payment review, contact us using the email address below.

Email: admin@autoaifunnel.com

Please include:

• Full name
• Registered email address
• Order/invoice number, if available
• Transaction ID, if available
• Product or plan purchased
• Date of payment
• Reason for the refund request
• Any relevant screenshots or supporting information

15. Refund Review Process

Once we receive a refund request, we may review:

• Payment records
• Account activation status
• Service usage
• Course/content access
• Work already completed
• Third-party charges
• Applicable offer or refund terms
• Applicable legal requirements

We may request additional information before making a decision.

16. Refund Processing

If a refund is approved, it will generally be processed through the original payment method where technically possible.

The time required for the amount to appear in your bank account or card statement may depend on the payment gateway, bank, card network, or other payment provider.

We are not responsible for delays caused by a bank or third-party payment processor after the refund has been successfully initiated by us.

17. Partial Refunds

Where appropriate, we may provide a partial refund after considering the portion of services, setup, implementation, digital content, subscription access, or third-party costs already consumed or incurred.

18. Chargebacks and Payment Disputes

Before initiating a chargeback with your bank or payment provider, we request that you contact us so we can review and resolve the issue.

Unauthorised, fraudulent, or abusive chargebacks may result in account suspension while the transaction is investigated.

This does not restrict any rights you may have under applicable law.

19. Promotional Offers and Discounted Plans

Special offers, coupons, promotional pricing, discounted plans, bundles, bonuses, and limited-time offers may have separate refund or cancellation conditions.

Where a specific offer states different refund terms, those terms will apply to that offer.

20. Taxes and Refunds

Where applicable, tax treatment of refunds will be handled in accordance with applicable law and the relevant invoice/payment records.

21. Changes to This Refund Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, payment processes, or applicable legal requirements.

The latest version will be published on this page with the updated effective date.

22. Governing Law

This Refund & Cancellation Policy shall be governed by the applicable laws of India.

Any dispute relating to refunds or cancellations shall be subject to the applicable jurisdiction of Indian courts, subject to applicable law.

23. Contact Us

Final Note

By purchasing or using our products and services, you acknowledge that you have reviewed the applicable pricing, features, subscription terms, service scope, and refund conditions before completing your purchase.